The Royal Air Force Museum has been advised today that its London site has been admitted into Tripadvisor’s Hall of Fame. This accolade has been granted for excellence in Customer Service and recognises that the Museum’s London site is now a five time winner of a Certificate of Excellence from Tripadvisor – being granted one every year since 2011. 

To win a Certificate of Excellence a venue must score an approval rating of 80% or more from visitors who comment about it on Tripadvisor during the course of a given calendar year. Only 10% of all venues listed on the website receive this accolade. Therefore, to receive such a response for 5 years running is a major testament to the high quality experience that visitors receive at the Museum.

Commenting on this performance, Paul Hudson, Head of Marketing for the Museum stated:

‘ I would like to thank Tripadvisor for admitting the Royal Air Force Museum London into its Hall of Fame. This honour is indicative of the commitment that staff have made to excellent customer service at the Museum and reflects the commitment that the Museum has itself made to ensuring that its collections are as accessible as possible.

Over the last 12 months, we have won an Autism Access award from Autism U.K, created a Quiet Room and produced downloadable guides for those of our visitors with autism. We have also become members of the Blue Assist programme, to cater for those of our visitors who have learning disabilities.

For those who acquire additional assistance with their access, we provide complimentary wheel-chairs on request.

These are just a few of the improvements that we have made and we will continue to make more in the coming year to ensure that all of our visitors have as pleasant visit as possible. We do welcome feedback on how we are currently performing, so I would invite visitors to comment on Tripadvisor.’

Admission to the Royal Air Force Museum at London is free of charge. The Museum is open daily from 10:00 am. For further information about the events and exhibitions at the Museum’s London site please go to www.rafmuseum.org/whatson.

Tags: 2015, May, News, RAF Museum London